Commercial Terms
Clear guidance for ordering, payment, delivery, warranty, and project coordination.
Terms & Conditions
Our Terms & Conditions define the general framework for quotations, orders, project specifications, production, lead times, delivery coordination, and other commercial aspects of purchasing from Coral Comfort. They also address made-to-order and bespoke requirements where applicable.
Payment & Refund Policy
This policy explains deposits, payment schedules, final payment requirements, cancellations, refunds, and conditions that may apply to made-to-order or bespoke products. Because many pieces are produced specifically for a client, certain orders may be subject to special payment and cancellation terms.
Shipping & White-Glove Delivery
Coral Comfort coordinates import logistics, receiving, distribution, scheduled delivery, and white-glove placement. This policy explains delivery procedures, inspection requirements, access considerations, and how shipping or delivery-related issues are handled.
Returns & Cancellations
Return and cancellation conditions may vary depending on whether a product is standard, made-to-order, or bespoke. This policy explains when an order may be changed or cancelled and under what circumstances a return may be accepted.
Bespoke / Custom Orders
Bespoke and custom-designed products are subject to additional project-specific terms governing design development, feasibility, pricing, approvals, modifications, production, and intellectual-property/use rights. These terms form part of the applicable commercial agreement whenever a Bespoke project is commissioned.
Warranty
Our warranty information explains applicable coverage for furniture frames, finishes, components, upholstery, and workmanship, together with relevant exclusions and care requirements. Coverage may vary by product and material.
Privacy Policy
The Privacy Policy explains how Coral Comfort collects, uses, stores, and protects personal information submitted through the website, project inquiries, consultations, and other business communications.
Accessibility Statement
Coral Comfort is committed to providing an accessible website experience and to improving usability for visitors with different abilities and assistive technologies.